Frequently Asked Questions

General

• How do courses work?
• Where can I find a complete listing of the available courses?
• Where do the courses take place?
• What is the advantage of taking an online course instead of a regular course or even buying a book to learn more?

Enrollment

• How do I enroll in a course?
• What if the course I want to take has already started? Can I still enroll?
• What if a course I want to take is full?
• How much time do I get to complete a course?

Course Information

• Who are the instructors?
• How do I ask the instructor a question?
• What are the different parts of a course?
• How do I learn more about a specific course?
• What is in the lessons?
• How do I access my lessons?
• I can't seem to access my lessons. What's wrong?
• How do I obtain a certificate of completion?

Message Board

• How do I find the Message Board?
• How do I read my messages? How do I reply?
• How do I post a new question to the Message Board?
• How was I assigned the name that appears in the Author column when I post a message?
• How long will it take for the instructor to answer my question?
• How will I know when someone has responded to my question?

Edit Profile

• What is my student profile?
• My student profile information is incorrect. How do I change it?
• What are e-mail settings?
• How do I change my password?
• How do I keep track of all my courses? How do I see my completed courses?
• What if I've forgotten my password?

Related Materials

• Will I need to purchase additional materials to take a course?
• Do I have to buy the materials online?

Technical Difficulties

• What do I do if I am having trouble accessing my RadioShack Learning Center online courses profile?
• Does it matter which browser I use? Does it have to be a certain version?
• Do I need to download any programs or obtain any plug-ins?
• How do I bookmark this site?

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